Q: What will my first D & P Communications bill look like?

A: Your very first statement reflects the prorated amount for the month you were installed, along with any installation fees that were not paid at the time of connection. Your next full month of service is also billed at this time.

Q: Why does it take 30 days, or one billing cycle, for my auto-payment to start?

A: When signing up for Auto-Payment, your information has to go through a pre-notification process that takes 1 billing cycle to complete.

Q: Why can’t we have a smaller block of channels or pick and choose the channels we want?

A: The cable industry is organized so that content providers require carriage of multiple channels in defined offerings. Each of our current contracts with providers are structured in this manner; legally we are not able to provide a la carte services.

Q: What is the difference between Digital TV and HD Television?

A: Digital television is broadcast over the air, or through your cable TV / Satellite provider's equipment. It allows for a higher-quality signal and allows for a greater number of signal "lanes" than an analog transmission. An HD signal requires a high definition television to take full advantage of the technology. It is a larger, sharper image than found in earlier generations of televisions, which necessitates a larger, sharper television screen. HD also requires additional equipment from your Cable TV or Satellite provider.

Q: What is Video On Demand?

A: Video On Demand (VOD) allows you to choose what you want to watch from a wide selection of offerings. If you forgot to set the DVR for your favorite TV show or a movie you wanted to watch, simply press “VOD” or “1” on your remote control to visit D & P’s Video On Demand menu and see if it’s one of the thousands of programs that have been stored for you to view whenever you want.

Q: What is TV Everywhere?

A: With TV Everywhere, you don’t have to be tethered to your TV set anymore. Watch your favorite cable channels wherever you are, whether it’s on your tablet in another room of the house, your desktop PC at work, or even your smartphone when you’re traveling out of town. To check out the channels available through TV Everywhere, just go to WatchTVEverywhere.com and select D & P Communications from the dropdown menu. Use your D & P email and account number to create a login, and then click on the channel you want to watch. For detailed instructions, click here.

Q: Does your Internet service come with antivirus protection?

A: Our Internet service does not include antivirus protection for customer computers. However, we do have robust systems in place to protect the D & P network, customer information and email data.

Q: If I buy my modem through D & P, is the warranty covered through D & P?

A: D & P does not cover the warranty of a purchased modem. D & P will exchange if needed up to 30 days after purchase; after 30 days, you will need to contact the manufacturer.

Q: My modem looks like it is online and connected but I still can’t access the Internet, what is the problem?

A: Most of the time resetting the modem will get you reconnected. Simply unplug the power cable from the router, wait a few seconds, and then plug it back in. Sometimes both the modem and router need to be reset. In this case unplug both devices, wait a few seconds and then plug only the modem in, allow the modem to boot up (about 5 minutes) and then plug in the router.

Q: Why should I pay for home wire maintenance?

A: Home wire maintenance covers the diagnosis and repair of already existing wiring inside the customer’s home. With this service you are assured that one of the most common reasons for service issues—problematic customer-owned inside wiring—is avoided.

Q: How can you have an office in Adrian but not have service at my home/business in Adrian yet?

A: By 2016, approximately 60%-70% of addresses within the City of Adrian will be eligible for D & P services. However, the construction of facilities is done in a staged manner. So, some neighborhoods or business districts may not be eligible for services until late 2016 or later.

Q: Does D & P Communications require contracts?

A: At this time residential sign ups do not require a contract. However, many businesses enter into contracts with D & P to properly define the relationship or as a way to secure long-term savings.

Q: How do I set my account online for automatic payment?

To set up automatic payment you need to fill out and mail in or drop off the Automatic Payment Form at any of our five local offices. You can obtain the form at any of our five local offices or at the following link: [hyperlink to Automatic Payment Form]

Q: How do I set myself for paperless billing?

First you will need to log into your online account. Once you have done this locate the “My Online Profile” tab. There you will find “Bill Delivery Options.” Finally, click the option for "Electronic Delivery.”

Is your question still unanswered? Please call our support team at
1-734-279-1339 for additional information. We are happy to help!