D & P BLOG

Behind the Scenes with a D & P Customer Service Representative Category: Blog

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If you’ve ever had a technical question about your D & P phone, cable or internet service, you’ve talked to someone on our residential help desk. But when you call to set up service, pay a bill, make a change to your account or ask any questions about your service, you’ll end up speaking with one of our nine friendly Customer Service Representatives.

In our continuing effort to give our customers a look behind the scenes at D & P, we asked one of those representatives, Diane Petrovish, to tell us what a day in the life of a Customer Service Representative looks like.

Diane works out of our main office in Petersburg, although all five D&P Communications offices have Customer Service Representatives on hand. Her day often starts before 8 a.m., and over the course of an average day, she’ll deal with just about any type of question a customer might have about their account. Diane says she enjoys the fact that she gets to help people and do something different every day.

In addition to things like processing payments or making sure customers’ records are up to date, our Customer Service Representatives can answer just about any question you might have about your D & P service. If you’re a new customer, you might be trying to decide what Cable TV package to sign up for, or you might need help figuring out how much bandwidth you need for your Internet connection. Or if you’re an existing customer, you may want to add a phone line, change your level of Internet service, or upgrade to a Cable package with more channels.

Customer Service Representatives need to have good organizational skills, but most of all, they need to be friendly and experienced with providing the best possible customer service.

So if you have a question about your service, or if you’re interested in signing up for phone, cable or Internet service from D & P, give one of our friendly Customer Service Representatives a call today!

Looking For Answers? Check Out D & P’s Help Guides! Category: Blog

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At D & P Communications, our customers are the top priority. That’s why we have our expert tech support team available 14 hours a day during the week, plus additional hours on Saturday, to answer any questions you may have about your service.

But sometimes all you need is a quick reference. For those times, we’ve put together some handy Help Guides dealing with some common questions people ask about their Phone, Cable TV, Email or Internet service.

We’ve pulled all of these Help Guides together on a single page on our website — click here to see them all, or keep reading to see a sample of what we have!

Cable guides

Email help

Internet help

Under this heading you’ll find user guides for common types of home Internet equipment, including:

Telephone help

Take full advantage of your phone service by making sure you know how to use all of the features available to you! Check out our help guides for:

Still need help? Give us a call at 1-888-221-2277, email servicedesk@d-pcomm.com, or click on the red button at the bottom of your screen from anywhere on our website. Our helpdesk technicians are available Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 10 a.m. to 8 p.m.

We’re Adding to our Video On Demand and TV Everywhere Lineup! Category: Blog

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Not too long ago, you might have sat down after dinner or a long day at work, picked up your remote, and asked “What’s on TV?”

Today, the better question might be: “What isn’t?”

The days of being limited to “whatever’s on” are a thing of the past. With Video On Demand and TV Everywhere, two of the Advanced Cable services available from D&P Communications, you have an always-expanding menu of options for your free time. No more scrambling to get home in time for your favorite show — more and more, it doesn’t matter when you watch, and it doesn’t matter where you watch either.

First, let’s talk about Video On Demand. We launched this service in 2014, and since then, we’ve more than tripled the number of shows you can watch whenever you feel like it.

We recently added several Showtime series to Video On Demand, so if you’re a fan of Billions, House of Lies, Penny Dreadful, or Shameless, you can watch them at your convenience. We’ve also added a whole list of new and classic films from The Movie Channel.

That’s on top of the huge Video On Demand list we already had, which includes shows from HBO, Starz, Cinemax, TNT, Discovery, CNN, Fox News, the Big Ten Network, and many more!

To explore the literally thousands of programs available through Video On Demand, just hit the “VOD” or “On Demand” button on your D&P Cable remote, and start browsing!

We’re also happy to say that we are continuing to expand the list of networks available through TV Everywhere. Even if you haven’t used this service yet, you may have seen it on our billboards or read about it in our customer newsletter. With TV Everywhere, you don’t have to be anywhere near your home TV set — you can watch from a PC, a tablet, or a smartphone, anywhere you have an Internet connection.

It’s easy to set up. Just go to WatchTVEverywhere.com and select D&P Communications from the dropdown menu. The first time you use it, you’ll need to enter your account number and your preferred login information— and then you’re good to go!

We’ve recently added HBO Go to the TV Everywhere lineup, so you can watch hit shows like Game of Thrones, Big Love, Curb Your Enthusiasm, Encourage, The Newsroom and True Blood. HBO Go also offers an archive of past episodes, so you can catch up on anything you missed! Movies like Jurassic World, Pitch Perfect 2 and The Fault in Our Stars are also part of HBO Go lineup.

If you haven’t checked out Video On Demand and TV Everywhere yet, we hope you’ll give them a try and see what you can find!

D & P’s Lenawee County Offices are Steeped in History Category: Blog

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In our last post, we talked about the history of our main office, from D & P’s beginning as an alliance of Deerfield-area farmers in 1898 to the state-of-the-art data center that serves as our headquarters today. But did you know that each of our Lenawee County offices has a story to tell too?

Our Tecumseh location, at 417 South Maumee Street, has a history steeped in a tradition of local enterprise. It began as a union hall for employees of Tecumseh Products, which at the time was at the center of Tecumseh’s community life — at its peak, the Products employed about 5,000 people. Later on, it was the office of the Tecumseh Products Employees Credit Union. That name might not sound familiar, but you’ve probably heard of it — the credit union grew quickly, and today it’s known as TLC Community Credit Union. With over 46,000 members and $400 million in assets, it’s in the top 10% of credit unions nationwide.

Our Blissfield office is located in the heart of a picturesque downtown. It, too, has deep roots in its community. In the 1890s, three brothers named Abe, George and Moses Kerbawy emigrated from Lebanon. Moses ran a newsstand and Abe ran a shoe repair shop, both on Adrian Street, while George Kerbawy sold dry goods out of a store on South Lane Street. He did business there for over 60 years, and that’s the building that houses D&P’s Blissfield office today.

Here’s an interesting note for sports fans — Moses Kerbawy’s son, Nick, managed the Detroit Lions in the 1950s!

Our Adrian office is also right in the middle of a historic downtown — and until recently, it was the site of Adrian City Hall. Late in 2009, city offices began moving into their current home in the municipal complex on East Maumee Street. The former city hall, which was built in 1971 and needed extensive repairs, was torn down in 2010. It ended up being a win-win situation for both D&P and the city. By building our new office on the site, we were able to locate right in the heart of the largest city we serve, put the property back on the tax rolls, and be a part of downtown Adrian’s revitalization.

Plus, there’s a bonus — we’re right next door to the Lenawee County Historical Museum, and the statue of Adrian’s famous “Aunt Laura” Haviland, which used to be on the lawn of City Hall, sits just a few hundred feet from our door!

Next time you’re near one of our local offices, we invite you to stop by and say hello. We’re here to serve!

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