D & P BLOG

Looking For Answers? Check Out D & P’s Help Guides! Category: Blog

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At D & P Communications, our customers are the top priority. That’s why we have our expert tech support team available 14 hours a day during the week, plus additional hours on Saturday, to answer any questions you may have about your service.

But sometimes all you need is a quick reference. For those times, we’ve put together some handy Help Guides dealing with some common questions people ask about their Phone, Cable TV, Email or Internet service.

We’ve pulled all of these Help Guides together on a single page on our website — click here to see them all, or keep reading to see a sample of what we have!

Cable guides

Email help

Internet help

Under this heading you’ll find user guides for common types of home Internet equipment, including:

Telephone help

Take full advantage of your phone service by making sure you know how to use all of the features available to you! Check out our help guides for:

Still need help? Give us a call at 1-888-221-2277, email servicedesk@d-pcomm.com, or click on the red button at the bottom of your screen from anywhere on our website. Our helpdesk technicians are available Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 10 a.m. to 8 p.m.

Our Main Office … From 1898 to Today Category: Blog

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If you visit D & P Communications’ main office on Teal Road in Petersburg today, you’ll find a state-of-the-art data center with a large staff working hard to provide the best quality service to customers across Lenawee and Monroe counties. But did you know that for our first 73 years in existence, we didn’t even have an office?

As you may know, D & P started in 1898 as the Deerfield Farmers Telephone Company. At the time, it was an alliance of local farmers setting up party lines, with 10 households sharing each line. The company was owned by its subscribers, and every household with a phone owned one share of stock.  The value of one share back then is 330 shares today.

It wasn’t until 1971 that the company began to need a central office. That first office was run out of a house in Deerfield, with just five employees.

Thirteen years later, in 1984, we moved into an office in downtown Petersburg. Today it’s the home of Iott Insurance. That was a time of rapid expansion for D & P — and also rapid improvement in telephone technology. Buried lines and the advent of fiber optics made phone service much more reliable and convenient.

In 1995 we began providing Cable TV and Internet service, and in 1999 we purchased the land in Petersburg where our current main office sits. The property is 32 acres, 20 of which are used for farming. Our expansion continued when we purchased Charter, which had been providing service in Blissfield. We then began expanding to more areas that were interested in our services, including Morenci, Dundee, Hudson, Britton, Palmyra, Riga, Tecumseh, Adrian and Clinton.

Today, our main office in Petersburg is the hub of a 55-employee operation that provides fast, reliable phone, Internet and Cable TV service to more than 10,000 customers. We also have local offices in Adrian, Blissfield, Dundee and Tecumseh. But even though both we and our offices have grown, we’re still the friendly, locally owned company you’ve come to know — providing good service to our neighbors one person at a time!

D & P’s Lenawee County Offices are Steeped in History Category: Blog

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In our last post, we talked about the history of our main office, from D & P’s beginning as an alliance of Deerfield-area farmers in 1898 to the state-of-the-art data center that serves as our headquarters today. But did you know that each of our Lenawee County offices has a story to tell too?

Our Tecumseh location, at 417 South Maumee Street, has a history steeped in a tradition of local enterprise. It began as a union hall for employees of Tecumseh Products, which at the time was at the center of Tecumseh’s community life — at its peak, the Products employed about 5,000 people. Later on, it was the office of the Tecumseh Products Employees Credit Union. That name might not sound familiar, but you’ve probably heard of it — the credit union grew quickly, and today it’s known as TLC Community Credit Union. With over 46,000 members and $400 million in assets, it’s in the top 10% of credit unions nationwide.

Our Blissfield office is located in the heart of a picturesque downtown. It, too, has deep roots in its community. In the 1890s, three brothers named Abe, George and Moses Kerbawy emigrated from Lebanon. Moses ran a newsstand and Abe ran a shoe repair shop, both on Adrian Street, while George Kerbawy sold dry goods out of a store on South Lane Street. He did business there for over 60 years, and that’s the building that houses D&P’s Blissfield office today.

Here’s an interesting note for sports fans — Moses Kerbawy’s son, Nick, managed the Detroit Lions in the 1950s!

Our Adrian office is also right in the middle of a historic downtown — and until recently, it was the site of Adrian City Hall. Late in 2009, city offices began moving into their current home in the municipal complex on East Maumee Street. The former city hall, which was built in 1971 and needed extensive repairs, was torn down in 2010. It ended up being a win-win situation for both D&P and the city. By building our new office on the site, we were able to locate right in the heart of the largest city we serve, put the property back on the tax rolls, and be a part of downtown Adrian’s revitalization.

Plus, there’s a bonus — we’re right next door to the Lenawee County Historical Museum, and the statue of Adrian’s famous “Aunt Laura” Haviland, which used to be on the lawn of City Hall, sits just a few hundred feet from our door!

Next time you’re near one of our local offices, we invite you to stop by and say hello. We’re here to serve!

Use Parental Controls to Protect Your Kids Category: Blog

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We’re more connected today than ever before, and while this brings plenty of good things into our lives, it also brings its share of headaches — particularly for parents. With all the devices your kids have access to every day, how do you make sure everything they’re exposed to is appropriate?

Of course, your first line of defense is simply being an involved parent — paying attention to what your kids are doing and keeping the lines of communication open. But technology also offers plenty of tools that can help you.

We can’t list every possibility, but here are some things you might want to think about.

Parental controls on tablets and phones: Just about any mobile device offers some type of parental controls. The New York Times recently reported that Apple’s iOS offers better parental control features than Android, but there are options no matter what kind of phone or tablet you own. Here are some useful links showing how to set up restrictions on the three major platforms:

Remember that inappropriate content may not be the only thing you want to block: for example, some apps allow in-application purchases that can run up a big credit card bill if kids don’t realize what they’re doing.

Individual user accounts on your computer: All modern operating systems allow you to set up multiple user accounts on a single computer, with every user having a different set of permissions. This allows you to do much more than just prevent kids from accessing restricted sites. You can set limits on what times any given account is allowed to be logged in — for example, you can leave your own account completely unrestricted but have the computer automatically force kids to log off at bedtime. If you have a different user account for every child in the house, you can even set a later logout time for older kids and an earlier time for younger ones. To learn more about the options available on different platforms, click the following links for Windows and Mac.

Filtering through your wireless router: Many routers come with parental control software. The advantage to this is that it covers all devices accessing your network without having to set up each computer or tablet individually, but there are some downsides too. The biggest is that it only covers devices accessing the Internet through your home network. It doesn’t affect phones or tablets with a 4G connection, and it also doesn’t prevent anyone from accessing a neighbor’s unrestricted wifi or simply taking their device within range of a public network.

Restricting your Cable TV: Although a lot of attention gets focused on keeping kids safe online — and rightly so — don’t forget that depending on your Cable package, there may be things on TV you don’t want them watching unsupervised. Your set-top Cable box has built-in parental controls that you can access using your remote. If you need help setting up your controls, you can click on the red tab in the lower right corner of any page on our website — look for the words “How can we help?” if you’re on your computer, or “Chat” if you’re on a mobile device — or call our helpdesk at 888-221-2277.

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