D & P BLOG

How to Clean Your TV (and Other Electronic Devices) Category: Blog

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When you clean your house, you probably give your electronics some attention as well. After all, nobody wants to watch TV through a streaky screen or use a computer keyboard that’s covered in grime. But don’t just use the same tools you’d use on your windows or your floor — those electronics can be finicky and need to be handled with care.

Flat-screen televisions

First, don’t use glass cleaner or any other common household cleaning solution. The screens aren’t glass and shouldn’t be treated like it, and some of the harsher solutions can even make your screen turn brittle and yellow over time. Instead, take a soft cloth — not paper towels, because they’re abrasive and can leave tiny scratches — and gently wipe away any dust or fingerprints. If that doesn’t do the trick, get a bottle of cleaning solution that’s specifically designed for screens. Always spray it on the cloth, never directly on the screen. Wipe gently, since pressing too hard can damage your screen.

CRT televisions

If you still have a cathode-ray tube TV — the kind with a curved glass screen and a bulky case behind it — you’re not alone. As of just a few years ago, 41% of U.S. households still had at least one CRT television. And it turns out there’s one advantage to the older technology: the screens are a lot less finicky. You can spray a little bit of glass cleaner on a paper towel, wipe it down, and you’re good to go. Still don’t spray anything directly on your screen, though.

Computer keyboards

Cleaning dust, crumbs and other minor debris out of your keyboard is pretty easy: just buy a can of compressed air, tip your keyboard up on one end, and spray the air along every crack where something has fallen. If your keyboard is dirty or sticky, it’ll take a little more time, but with a little effort you can still make it feel like new. Take a soft-bristled toothbrush, wet it with a small amount of rubbing alcohol — not too much, because you don’t want to get liquid inside the keyboard — and gently brush until the dirt and grime rubs away.

Computer towers

Dust and other debris can build up inside your computer, particularly around your main cooling fan intake. This can damage your computer in the long run by making it run hotter and making your fan work harder than it should. If you have a laptop or an Apple computer, it’s hard to clean the inside yourself, but for the majority of desktop PCs, it’s pretty easy.

You might be tempted to just spray condensed air into your fan, but don’t. That will just drive the dust deeper into your computer, and it can also damage your fan by making the blades spin faster than they’re supposed to. Instead, after turning off and unplugging the computer, take a screwdriver and open up the case. Once your case is open, you can use compressed air to gently herd those dust bunnies out of the computer. If you spray it on your fan, it’s best to use a pen or pencil to gently hold the blades in place so they 

We’re Adding to our Video On Demand and TV Everywhere Lineup! Category: Blog

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Not too long ago, you might have sat down after dinner or a long day at work, picked up your remote, and asked “What’s on TV?”

Today, the better question might be: “What isn’t?”

The days of being limited to “whatever’s on” are a thing of the past. With Video On Demand and TV Everywhere, two of the Advanced Cable services available from D&P Communications, you have an always-expanding menu of options for your free time. No more scrambling to get home in time for your favorite show — more and more, it doesn’t matter when you watch, and it doesn’t matter where you watch either.

First, let’s talk about Video On Demand. We launched this service in 2014, and since then, we’ve more than tripled the number of shows you can watch whenever you feel like it.

We recently added several Showtime series to Video On Demand, so if you’re a fan of Billions, House of Lies, Penny Dreadful, or Shameless, you can watch them at your convenience. We’ve also added a whole list of new and classic films from The Movie Channel.

That’s on top of the huge Video On Demand list we already had, which includes shows from HBO, Starz, Cinemax, TNT, Discovery, CNN, Fox News, the Big Ten Network, and many more!

To explore the literally thousands of programs available through Video On Demand, just hit the “VOD” or “On Demand” button on your D&P Cable remote, and start browsing!

We’re also happy to say that we are continuing to expand the list of networks available through TV Everywhere. Even if you haven’t used this service yet, you may have seen it on our billboards or read about it in our customer newsletter. With TV Everywhere, you don’t have to be anywhere near your home TV set — you can watch from a PC, a tablet, or a smartphone, anywhere you have an Internet connection.

It’s easy to set up. Just go to WatchTVEverywhere.com and select D&P Communications from the dropdown menu. The first time you use it, you’ll need to enter your account number and your preferred login information— and then you’re good to go!

We’ve recently added HBO Go to the TV Everywhere lineup, so you can watch hit shows like Game of Thrones, Big Love, Curb Your Enthusiasm, Encourage, The Newsroom and True Blood. HBO Go also offers an archive of past episodes, so you can catch up on anything you missed! Movies like Jurassic World, Pitch Perfect 2 and The Fault in Our Stars are also part of HBO Go lineup.

If you haven’t checked out Video On Demand and TV Everywhere yet, we hope you’ll give them a try and see what you can find!

Behind the Scenes with a D & P Customer Service Representative Category: Blog

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If you’ve ever had a technical question about your D & P phone, cable or internet service, you’ve talked to someone on our residential help desk. But when you call to set up service, pay a bill, make a change to your account or ask any questions about your service, you’ll end up speaking with one of our nine friendly Customer Service Representatives.

In our continuing effort to give our customers a look behind the scenes at D & P, we asked one of those representatives, Diane Petrovish, to tell us what a day in the life of a Customer Service Representative looks like.

Diane works out of our main office in Petersburg, although all five D&P Communications offices have Customer Service Representatives on hand. Her day often starts before 8 a.m., and over the course of an average day, she’ll deal with just about any type of question a customer might have about their account. Diane says she enjoys the fact that she gets to help people and do something different every day.

In addition to things like processing payments or making sure customers’ records are up to date, our Customer Service Representatives can answer just about any question you might have about your D & P service. If you’re a new customer, you might be trying to decide what Cable TV package to sign up for, or you might need help figuring out how much bandwidth you need for your Internet connection. Or if you’re an existing customer, you may want to add a phone line, change your level of Internet service, or upgrade to a Cable package with more channels.

Customer Service Representatives need to have good organizational skills, but most of all, they need to be friendly and experienced with providing the best possible customer service.

So if you have a question about your service, or if you’re interested in signing up for phone, cable or Internet service from D & P, give one of our friendly Customer Service Representatives a call today!

Looking For Answers? Check Out D & P’s Help Guides! Category: Blog

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At D & P Communications, our customers are the top priority. That’s why we have our expert tech support team available 14 hours a day during the week, plus additional hours on Saturday, to answer any questions you may have about your service.

But sometimes all you need is a quick reference. For those times, we’ve put together some handy Help Guides dealing with some common questions people ask about their Phone, Cable TV, Email or Internet service.

We’ve pulled all of these Help Guides together on a single page on our website — click here to see them all, or keep reading to see a sample of what we have!

Cable guides

Email help

Internet help

Under this heading you’ll find user guides for common types of home Internet equipment, including:

Telephone help

Take full advantage of your phone service by making sure you know how to use all of the features available to you! Check out our help guides for:

Still need help? Give us a call at 1-888-221-2277, email servicedesk@d-pcomm.com, or click on the red button at the bottom of your screen from anywhere on our website. Our helpdesk technicians are available Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 10 a.m. to 8 p.m.

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