D & P BLOG

The D&P Help Desk: On Call For You Category: Blog

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When you have a question about your phone, cable or Internet service, a D & P help desk technician is standing by ready to assist!

Our residential help desk operators are trained to deal with a wide variety of issues. Because we provide a complete range of telecommunications services, our technicians are well-versed in telephone and Cable TV systems as well as a wide variety of ways to access the internet, including fiber, DSL, and fixed wireless.

Our help desk operators are chosen not just for their technical ability, but also for their ability to fix problems remotely, so you’re sure to get your questions answered as quickly as possible and resolution without a site visit in many cases.

And our help desk is completely local! We feel that’s one of the advantages of getting your phone, cable or internet service from a local company … when you call for support, you’re talking to somebody who lives in your area and knows the neighborhoods they serve. Our residential help desk operators are distributed across our five office locations in Petersburg, Adrian, Blissfield, Dundee and Tecumseh.

Our residential help desk can be reached Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 10 a.m. to 8 p.m.

To speak to a help desk technician, please call 888-221-2277, email servicedesk@d-pcomm.com, or visit www.d-pcommunications.com and click on the “How Can We Help?” box in the lower right corner of your screen to chat live.

Watch TV on your computer, tablet or phone with D&P Communications Category: Blog

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Do any of these situations sound familiar? You want to relax and watch a movie, but the kids would rather watch Spongebob — and there’s only one TV. Or you’re on the road, but there’s a game you really want to catch.

Now there’s a solution: TV Everywhere, a service that’s available to all D & P Communications cable customers at no additional cost. With TV Everywhere, you can watch your favorite cable channels wherever you are — whether it’s on your laptop at the kitchen table, on your tablet while traveling out of town, or even on your smartphone while you’re in the waiting room at the dentist’s office.

Here’s how it works: Just go to WatchTVEverywhere.com and choose D & P Communications from the dropdown menu at the top of the page. Use your D & P email and account number to create a login, then just click on the channel you want to watch.

In addition, you can use the same username and password you create above to access channels directly online or on your phone or tablet using Apple Store or Google Play.

The number of channels and networks available through TV Everywhere is growing all the time. Just in the past month, we’ve added AMC, the Weather Channel, BBC America, the Independent Film Channel, WE TV, American Heroes, the Discovery Channel, Discovery Life, Investigation Discovery, OWN (the Oprah Winfrey Network), the Science Channel, TLC, Velocity, Destination America, and Animal Planet to the lineup. These channels are just in addition to the dozens we’ve already added previously.

Here are a few more things you should know about TV Everywhere:

  • It includes live TV. TV Everywhere offers the ability to watch exactly what you’d see on your TV set for most channels.
  • For those networks that don’t have live feeds, it often has new episodes of your favorite TV shows within days — no waiting for the entire season to be released on Netflix or DVD.
  • Finally, it’s free! TV Everywhere is an additional service we make available to D&P subscribers, at no additional cost.

If you’re not a D&P subscriber yet, just give us a call at 800-311-7340. We’d love to tell you more about TV Everywhere, Video on Demand, and the other great services that a 21st-century Cable TV company can offer!

Channels available on TV Everywhere

For Local Basic subscribers:

  • WJKB (Fox 2 Detroit)
  • WDIV Detroit
  • WUPW (Fox Toledo)
  • WXYZ Detroit

WNWO (NBC24 Toledo)

  • WTVG (13abc)
  • QVC
  • C-SPAN

For Digital Prime subscribers:

  • Disney XD
  • Cartoon Network
  • Disney Channel
  • Nickelodeon
  • Freeform
  • Lifetime
  • The Weather Channel
  • TNT
  • ESPN
  • The Golf Channel
  • TBS
  • National Geographic
  • CMT
  • MTV
  • VH1
  • Hallmark Channel
  • AMC
  • Turner Classic Movies
  • USA Network
  • TV Land
  • WE
  • Oxygen
  • FX
  • History Channel
  • Discovery Channel
  • TLC
  • Animal Planet
  • Travel Channel
  • HGTV
  • Food Network
  • CNN
  • CNBC
  • MSNBC
  • Fox News Channel
  • Spike
  • E!
  • A&E
  • Bravo
  • Comedy Central
  • Syfy
  • Investigation Discovery
  • Lifetime Movie Network
  • NBC Sports Network
  • FXX
  • BBC
  • Tru TV
  • OWN (Oprah Winfrey Network)
  • IFC
  • Fox Sports 2
  • Kids’ Stuff
  • About 50 music channels

For Digital Premium subscribers:

  • Fox Business Channel
  • Discovery Life
  • Viceland
  • Pivot
  • DIY
  • Esquire
  • The Cooking Channel
  • Destination America
  • AHC
  • Science Channel
  • Nat Geo Wild
  • Disney Jr.
  • Nick Jr.
  • Telemundo

For Digital Prestige subscribers:

  • HBO
  • Starz
  • Starz Encore

When reliability matters most: D&P Communications and ProMedica connect for better health Category: Blog

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When the health care experts at ProMedica needed to upgrade their systems to the latest possible technology and the fastest possible connections, they turned to D & P Communications.

ProMedica — which operates Bixby and Herrick Hospitals, along with ten more hospitals and numerous clinics, doctors’ offices, and other health care facilities across southeast Michigan and northwest Ohio — recently connected all of the sites in its North Region with a cutting-edge network installed and operated by D & P.

The project gives ProMedica the high-speed connections necessary to take advantage of the latest in medical technology, along with the highest possible reliability.

“Resiliency and speed are really the two things that drove this project,” explains Benjamin Vickers, ProMedica’s information technology director.

ProMedica Bixby and Herrick Hospitals now both have Internet connections capable of carrying up to 10 gigabits per second. By comparison, a residential customer with a DSL line might have a 6 megabit per second connection, and might only use a fraction of that speed. One gigabit is 1,000 megabits, so the connections at Bixby and Herrick can carry thousands of times as much data as most residential customers use.

In addition, all of the physicians’ offices in the ProMedica North region are now on 1 gigabit-per-second connections.

Why is speed so important? It’s because electronic data is a crucial part of modern medicine.

All medical records are stored electronically, and the high-speed connections between all of ProMedica’s facilities allow records to be transferred seamlessly so all of the doctors and nurses involved in a patient’s care have instant access to all the information they need.

Medical technology is constantly improving, and things like X-Rays, CAT scans and MRIs are generating better and higher-resolution images, making faster connections a must.

And high-speed connections can make transfers between facilities much easier. For example, if a patient needs to transfer from Bixby to ProMedica Toledo Hospital, teleconferencing systems can allow the doctor in Toledo to virtually “meet” the patient before they even arrive.

It’s not all about speed, however. For a health system, reliability is of paramount importance.

For maximum reliability, D & P maintains extensive routes of fiber optic cable in the ground to provide two completely separate paths between Bixby and Herrick Hospitals and Toledo. One path runs through Monroe and the other through southern Lenawee County, guaranteeing that even if something unexpected happens — such as a backhoe accidentally hitting a fiber-optic cable somewhere along the route — the connection can switch to an alternate path without missing a beat.

That philosophy of having a backup for everything applies to all of the facilities’ internal networks too. Whether it’s at Bixby and Herrick or at your doctor’s office, every piece of equipment is doubled so that if one component fails, another is ready to instantly take its place.

The system is designed for a 99.999% uptime guarantee — which is just about as close as you can get to no downtime whatsoever. And the network connecting ProMedica North facilities to each other and to Toledo is now as robust as the networks you would find in any major metropolitan area.

Hosted PBX - A New Phone System For Businesses Category: Blog

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We’ve written previously on this blog about some of the advanced phone systems we offer for our business clients. But although systems like Switchvox are incredibly powerful, we also know that they’re not for everyone.

The newest addition to our business services lineup, intended for midsized businesses up to about 50 employees, is called a Hosted PBX phone system. (PBX stands for Private Branch Exchange — it’s a private telephone network within your company in which a number of external lines for outside calls are shared by all users.) The “hosted” part means that you no longer need to have a special server installed in your office in order to take advantage of the advanced phone services your business needs. With the exception of a router and the phones themselves, all the hardware is hosted at our offices, so you don’t need to worry about a thing.

Here are some of the reasons you might want to consider a Hosted PBX system:

  • If you want advanced phone services like call forwarding, fax-to-email service and the ability to work offsite, but don’t want the upfront costs of a dedicated phone server.
  • If you don’t want to give up valuable office space for a server.
  • If your business is in the five- to 50-employee range and doesn’t have a full-time tech person on staff.
  • If you’d rather pay a single monthly fee for your phone service and not have to worry about a lot of extra hardware maintenance.

When you sign up for a Hosted PBX plan, your only hardware cost comes from wiring and phones. You don’t have to program a thing — we take care of that for you.

You pay a bundled rate for each phone line, plus a fee for each station that’s based on what features you want for that phone. You can mix-and-match, too — if only a few users in your company need the most advanced features on their stations, that’s all you have to pay for.

The levels of service we offer for the stations themselves are:

  • Basic ($14.95 per month): All standard calling features, including caller ID, three-way calling, and speed dialing, plus call holding, call transferring, and hold music.
  • Standard ($17.95 per month): All of the above, plus advanced features like selective call forwarding or rejection and “find me/follow me” service, which lets you set your phone to automatically transfer calls to your cell phone if you don’t pick up within a certain number of rings.
  • Advanced ($19.95 per month): All of the features included with basic or standard plans, plus extras like a web app that allows you to seamlessly transfer calls between your workstation and your cell phone without missing a beat.

We’ve found that many businesses have aging phone systems that will need to be replaced soon, but are hesitating because they think it’ll be a hassle and a huge extra expense. Our Hosted PBX system offers an easy way to get the upgrade you need without breaking the bank.

Because the Hosted PBX service rides on top of our Internet and phone services, you need to be a D&P customer to sign up. But with business data plans starting as low as $49.95 per month, if you’re not a D&P customer yet, we hope you’ll get in touch — we can probably save you money there as well!

To speak to one of our experts, please call 1-888-536-2933. You’ll be glad you did!